Day 1: Improvement and innovation
Monday 7 December 2020

Download the agenda and speaker profiles - click here.


9:00 AM Conference opens with virtual networking

9:15 AM Introduction & housekeeping

9:30 AM Scottish Rural University College
Scottish Rural University College discuss how they transformed their admissions processes during the pandemic by running virtual workshops, stakeholder engagement and requirements gathering to deliver tangible benefits to the organisation and their students.

10:00 AM Broxbourne Council
The Digital Council: ensuring that the council is resilient and agile for the future.

10:30 AM Virtual networking

10:45 AM Edinburgh City Council
Preparing your organisation for Paper “Less” process adoption. Edinburgh Council shares their experiences of reducing paper to support the digital journey.

11:15 AM Edinburgh City Council case study
Improving customer experience through digital.

11:45 AM Virtual networking

12:00 PM Every successful innovation… needs a tech toolbox
This Q&A with a technical panel will consider the pros and cons of various Tech including low-code, no code, legacy and 3rd party integration and RPA that might help you with rapid improvement. They’ll discuss questions you should ask any supplier, and give some advice to consider before you embark on any project.

12:30 PM Facilitated discussion on themes emerging from the sessions.

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